AxiaForce
Demo

Support

Get help.

Ask in the app, or email us. Every request is logged, and a person follows up.

support@axiaforce.aiSupport policy

In the app

Use the support option in AxiaForce on the web or on your phone. Nova, the AxiaForce AI Support Agent, helps you in the app and logs a support request when a person is needed.

By email

Write to support@axiaforce.ai. Say which account you are using and what you were doing. You can send a request at any time.

People answer from 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, except U.S. federal holidays.

First response targets

  • Critical: 4 hours

    A core paid service is unavailable, or a material security risk.

  • High: 1 business day

    Important functionality is badly degraded and there is no reasonable workaround.

  • Normal: 3 business days

    A defect or setup problem that has a workaround.

  • General: 5 business days

    Questions, documentation requests, and feature requests.

These are targets for a first substantive response, not guaranteed resolution times. The full terms are in the Support Policy.

Other requests